Terms of service

Terms of Service

Use of Website

The use of the website designwarehouse.co.nz is governed by the following terms of service, applying to Outdoor Collections Limited, trading as Design Warehouse (“Design Warehouse”). By using our website and/or purchasing products, you agree to follow and be bound by these terms of service.

Product Availability

While we make every effort to accurately display product inventory and descriptions, we do not warrant that all information is error-free. We will notify you directly if a product’s availability changes.

Product Imagery and Materials

We make every effort to ensure our photography accurately represents our products. However, natural variations in colour, tone, grain, or texture may occur due to lighting conditions, screen settings, or material availability. In some cases, materials and colours may vary slightly from those depicted while maintaining the same quality standard.

Pricing Policy

All prices are in New Zealand dollars and include GST. Prices and availability are subject to change. We reserve the right to correct any errors in pricing or descriptions and may restrict orders of affected items.

Finance Options

From time to time, third-party finance or interest free payment offers may be available on qualifying purchases.

  • Minimum spend requirements, eligibility criteria, and promotional terms may apply.
  • Finance applications and lending decisions are managed by the relevant finance provider and are subject to their lending criteria, approval processes, fees, terms, and conditions.
  • Interest free offers may be limited to selected payment methods, promotional periods, or purchase channels, including in-store or phone transactions only.
  • Design Warehouse is not the lender and does not provide financial advice or credit services.

Finance offers are subject to change and availability.

Refunds / Change of Mind Policy

  • Change of Mind: We do not accept returns or offer refunds for change of mind.
  • Notification of Return: Notify us within 48 hours of receipt if you wish to return a product due to a defect, to allow us to approve and process your return efficiently.
  • Return Window: Approved items should be returned within 7 days of receipt.
  • Condition for Return: Items must be in “as new condition” – unopened, unused, and in original packaging.
  • Return Shipping: The customer is responsible for return shipping costs, unless the item is defective.
  • Exclusions: No credits/exchanges for clearance, seconds, or ex-floor models.

Definitions

  • Change of Mind: A decision by the customer to return a product that is not due to a defect or fault in the product.
  • Defects: Imperfections that impair the product’s use, including manufacturing faults or damage incurred during shipping.
  • As New Condition: The product remains in the state it was sold, unopened, unused, and with all original packaging and accessories.

Free Nationwide Shipping and Island Exclusions

We offer free nationwide shipping on eligible orders with an order subtotal of $2,500 or more.

Free nationwide shipping covers most regions in New Zealand but excludes the following islands:

  • Kawau Island
  • Great Barrier Island
  • Chatham Islands
  • Stewart Island
  • Other remote islands where special shipping arrangements are required

Waiheke Island is included in our free nationwide shipping offer.

Orders to excluded islands will incur additional shipping fees. If free shipping is applied in error, we reserve the right to adjust the fees and will contact you to confirm before processing.

Please check with customer service if you're unsure whether your location qualifies.

Furniture Warranty

We offer a limited two-year warranty on furniture from the date of delivery, covering defects in materials and workmanship. Excludes items sold as seconds.

  • This warranty does not apply to any cases of normal wear and tear of the furniture. Normal wear and tear are defined as “the normal deterioration caused by regular use of the furniture and/or exposure to the outdoor elements.”
  • This warranty does not cover any damage or loss or condition that is beyond the control of Design Warehouse including but not limited to cases of unauthorised repair, modifications after purchase, improper use, infestation, negligence, misuse, vandalism, wind damage, hurricanes, tornadoes, floods, fire, earthquake or any other similar acts of force majeure.
  • Repair or replacement may involve Design Warehouse providing parts directly to our customer where applicable. Design Warehouse may ship any replacement parts for the furniture in cases where it’s determined the customer can easily make the repair. To claim repairs or parts under warranty please email us at customerservice@designwarehouse.co.nz and notify us of any issues.
  • We may ask that photographs be provided to us via email, so that we can determine the extent of any defect and take any corrective action required.
  • This warranty only applies to the original purchaser of the furniture with proof of purchase.

Returns Process for Defective Items

Contact our customer service at customerservice@designwarehouse.co.nz or call us at 0800 111 112 for personal assistance regarding defective items.

Legal Compliance

These terms are intended to comply with the Consumer Guarantees Act 1993 and the Fair Trading Act. Nothing in these terms is intended to limit or replace your rights under these acts.

Changes to Terms of Service

We reserve the right to update these Terms of Service. Continued use of the website after changes constitutes agreement to the updated Terms of Service.

Copyright and Trademarks

All content on this site is the property of Design Warehouse and protected by international copyright laws. Trademarks of Design Warehouse may not be used without permission.

Site Policies and Modifications

We reserve the right to make changes to our site, policies, and these terms at any time.

Indemnification

You agree to indemnify Design Warehouse against claims arising from your use of the website.

Severability

If any part of these terms is unenforceable, it does not affect the enforceability of the remaining terms.