Shipping policy

Nationwide Delivery Service

Fast New Zealand Delivery From Our Distribution Centre

Our Auckland showroom and expansive distribution centre support fast delivery and a wide range of outdoor furniture options year-round.

We deliver orders ourselves using our own trucks and driver fleet throughout Auckland and the entire North Island. For South Island customer deliveries — including Queenstown, Wanaka, Christchurch, Nelson, and surrounding regions — we use an experienced, professional, and reliable furniture logistics company to deliver fully assembled pieces directly to your door. Learn more about South Island delivery.

Your delivery comes fully assembled and placed where you need it.

Delivery costs vary depending on distance and volume (m³) of your order.

Free Nationwide Shipping and Remote Destinations

We offer free nationwide shipping on eligible orders with an order subtotal of $2,500 or more.

Free nationwide shipping covers most regions in New Zealand but excludes the following islands:

  • Kawau Island
  • Great Barrier Island
  • Chatham Islands
  • Stewart Island
  • Other remote islands where special shipping arrangements are required

Waiheke Island is included in our free nationwide shipping offer.

Orders to excluded islands will incur additional shipping fees. If free shipping is applied in error, we reserve the right to adjust the fees and will contact you to confirm before processing.

Please check with customer service if you're unsure whether your location qualifies.

Customer Order Pickup (Click-to-Collect)

Customer order collection is available at our distribution centre in Rosebank, Auckland. 

For order pickup, or click-to-collect, we don’t charge for freight or handling fees.

If you call or email us to request a quote or place an order, please let us know if you would prefer to collect the order. 

Please allow us time to confirm your order and to pick the items required for collection, usually 1 - 4 business days. In the event of any issues with your order or unforeseen delays, we will contact you.

We will notify you by email when your order is ready for collection. Please wait until you receive our notification before arranging to collect your order. 

Please bring with you proof of purchase, an order confirmation or invoice, and an ID (e.g. drivers licence). 

Our Customer Pickup Location: 
Design Warehouse Distribution Centre
507 Rosebank Road, Avondale, Auckland 1026. 
Pickup Days and Times: 
Tue, Wed, Thu 10 am - 4 pm
Fri, Sat 9 am- 3 pm
Telephone: (09) 869 7700

Customer Support

For any delivery questions you can email us at deliveries@designwarehouse.co.nz, or phone us at 0800 111 112.

Our friendly helpful staff are available from 9:30am- 5:30pm daily, all year round.