Terms and Conditions
Product AvailabilityWe make every effort to display the most current and accurate product inventory information. However, due to the nature of the items sold and the variations/limitation of computer screens, we do not warrant that product descriptions or other content of this site is accurate, complete, current, or error-free. We will notify you directly in the event that a product’s availability date changes. Please contact Customer Service for additional information.
Pricing PolicyAll prices on our website are in NZ dollars and include GST. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
Design Warehouse Furniture WarrantyWe are committed in providing the highest-quality outdoor patio teak furniture for many days, weeks and years of enjoyment. We offer a limited two-year warranty that your furniture manufactured by Design Warehouse will be free of defects and workmanship issues. For specific information about our commercial products and warranty, email firstname.lastname@example.org
We warranty all furniture manufactured by Design Warehouse under the general terms of our limited 2-year warranty (above). This warranty covers outdoor furniture manufactured by Design Warehouse; and made with materials including but not limited to: lightweight concrete, 316 stainless steel, A-Grade teak, reclaimed teak, synthetic outdoor wicker, HDPE extruded weaves, powder-coated steel and powder-coated aluminum, and other materials carried in our outdoor furniture portfolio. We warranty this outdoor furniture to be free of defect in material and workmanship as detailed above for the period of two years. Please note, this two-year warranty excludes all heavily discounted items sold as seconds.
Damaged/Defective Items:We stand behind our products! If you receive an item that is defective, you MUST contact us with the specific issue upon receipt of goods so we may exchange the item for its exact replacement. There are no Exceptions! Items damaged in transit MUST be reported upon receipt of delivery. Your assistance will be required during the claims process. Items damaged by you are non-returnable. We do not replace items damaged by the consumer. However, we will be available to help and repair your product purchased if repairable.
Returns/Exchanges:We accept returns or exchanges on merchandise deemed to have a manufacturer defect. All items being returned or exchanged must be in its original packaging, unused and in sellable condition in our opinion. All returns must be authorized with an RA # (Return Authorization Number) that must be obtained prior to sending back your item. A copy of your purchase receipt must be included. You are fully responsible for shipping the item back to us in its original packaging and we do not accept responsibility for lost or damaged packages. All packages must be returned to the original delivery company to be delivered to Design Warehouse. Please call for more information.
Returns process for defective items:
Please email customer service at email@example.com to request an RA # or phone us at 0800 111 112 to speak with someone personally.
Once your return has been approved, you will be given an authorization number (RA). Please write it on your package and on your copy of the purchase receipt.
We will schedule a return pick-up via the same carrier that delivered the product initially. They will supply you with a return label.
Please have your package ready to ship on the pick-up date arranged with our customer service.
Terms and Conditions:
- "Defects" are defined as imperfections that impair the use of your furniture.
- This warranty does not apply to any cases of normal wear and tear of the furniture.
- Normal wear and tear is defined as “the normal deterioration caused by regular use of the furniture.”
- Checking or small cracking of the teak wood is a normal and natural occurrence that should be expected.
- The warranty does not extend to the natural patina of the teak wood or any other discolorations.
- The warranty does not cover any damage or loss or condition that is beyond the control of Design Warehouse including but not limited to cases of unauthorized repair, modifications after purchase, improper use, infestation, negligence, misuse, vandalism, wind damage, hurricanes, tornadoes, floods, fire, earthquake or any other similar acts of Force Majeure.
- The warranty only applies to the original purchaser of the furniture with proof of purchase.
Design Warehouse reserves the right to repair or replace any piece that is covered under the terms of this warranty.
Repair or replacement may involve Design Warehouse providing parts directly to our customer where applicable.
At our expense, Design Warehouse will ship any replacement parts for the furniture in cases where it’s determined the customer can easily make the repair. To claim repairs or parts under warranty you must email us at firstname.lastname@example.org and notify us of any issues.
Where possible, we may ask that photos be provided to us via email, so that we can determine the extent of the defect and the corrective action that is most prudent. If your furniture arrives damaged or in poor condition, please contact us upon your delivery to assist you with our return process.