1. Non-Personally Identifiable Data. When you visit our Website we track non-personally identifiable information such as your internet domain address, any search engine you may have used to locate the Website, and certain navigational information about where you go on our Website. This information enables us to determine which areas of the Website are most frequently visited and helps us tailor the Website to the needs and interests of our online visitors. 2. Information Voluntarily Provided. DesignWarehouse.co.nz will ask you to provide personal information when you sign up for Design Warehouse emails and/or contact us. For your general requests, we may collect your name, address, telephone number and email address. DesignWarehouse.co.nz uses the personal information we collect from you to: (i) deliver products that you have ordered; (ii) contact you or the product recipient(s) in the event of order or delivery difficulties; (iii) respond to your inquiries; (iv) email information and receipts if necessary via postal mail; (v) send you email communications regarding Design Warehouse products, services, and promotions. In some cases, we may use information collected online to personalize your future experience with Design Warehouse. For example, we may notify you about an upcoming sale or event. If you do not wish to be contacted by email, please let us know and we will remove your name from our email list (see Opt-Out Procedures below).
Disclosure of Personal Information
The services provided by third parties include the following: operating our Website; monitoring site activity; processing and fulfilling orders; maintaining our database; administering and monitoring emails; and providing us with comparative information on the performance of our Website. Design Warehouse will never sell or give out your personal information, mailing address or email address, to any third party.
You may always opt-out of receiving future e-mail communications from Design Warehouse by either (a) replying to an email message you receive and placing the word “remove” in the subject line or (b) calling us at 093777710. Please note, however, that your request not to receive information will not preclude us from contacting you regarding questions we have about your purchase and other operational emails, such as shipping information.
Links to Third Party Sites
We make every effort to display the most current and accurate product inventory information. However, due to the nature of the items sold and the variations/limitation of computer screens, we do not warrant those product descriptions or other content of this site is accurate, complete, current, or error-free. We will notify you directly in the event that a product’s availability date changes. Please contact Customer Service for additional information.
All prices on our website are in NZ dollars and include GST. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
Teak Furniture Warranty
We are committed to providing the highest-quality outdoor patio furniture for a lifetime of enjoyment. We offer a limited two-year warranty that your teak will be free of defects and workmanship issues.
We stand behind our products! If you receive an item that is defective, you MUST contact us with the specific issue within 24 Hours of receipt so we may exchange the item for its exact replacement. No Exceptions! Items damaged in transit must be reported with 24 hours of receipt. Your assistance will be required during the claim process. Items damaged by you are non-returnable and will be considered a complete loss. We do not repair or replace items damaged by the consumer.
We accept returns or exchanges on any merchandise deemed to have a manufacturer defect. All items being returned or exchanged must be in original packaging, unused and in sellable condition. All returns must be authorized with an RA # (Return Authorization Number) that must be obtained prior to sending your item and copy of your purchase receipt must be included. You are fully responsible for shipping the item back to us in its original packaging and we do not accept responsibility for lost or damaged packages.
Returns process for defective items:
1) Please email customer service at [email protected] to request an RA #. 2) If the return is authorized, you will be given an authorization number. Please write it on your package and on your copy of the purchase receipt. 3) We will schedule a return pick-up from the company which delivered your furniture. They will supply you with a return label. 4) Please have your package ready to ship on the pick-up date arranged with our customer service.
Terms and Conditions:
- “Defects” are defined as imperfections that impair the use of your outdoor furniture.
- This warranty does not apply to any cases of normal wear and tear of the teak furniture.
- Normal wear and tear is defined as “the normal deterioration caused by regular use of the furniture.”
- “Checking” or small cracking of the teak wood is a normal and natural occurrence that should be expected during normal use.
- This warranty does not extend to the natural patina of the wood or any other discolorations.
- This guarantee does not cover any damage or loss or condition that is beyond the control of Design Warehouse including but not limited to cases of unauthorized repair, improper assembly, modifications after purchase, improper use, infestation, negligence, misuse, vandalism, wind damage, hurricanes, tornadoes, floods, fire, earthquake or any other similar acts of Force Majeure.
- This warranty only applies to the original purchaser of the outdoor furniture with proof of purchase.
Design Warehouse reserves the right to repair or replace any piece that is covered under the terms of this warranty. Repair or replacement may involve Design Warehouse providing parts directly to our customer where applicable. Design Warehouse will, at its expense, ship any piece of teak furniture back to our facility in cases where Design Warehouse determines that the repair or replacement cannot be completed by our customer with parts supplied by Design Warehouse. To claim repairs under warranty you must email us at [email protected] to notify us of any potential issue. We may ask that photos be provided to us via email where possible so that we can determine the extent of the defect and the corrective action that is most prudent. If your outdoor furniture arrives in a damaged condition, you must call us within 24 hours so we may file a claim with our shippers. Damaged shipments will be replaced. A point of note if you’re purchasing teak wood: Teak’s unique blends of grain and coloring can vary from light to dark brown. Occasionally, you may see a pinkish tint, which is due to the kilning process. Upon exposure to natural light, color variations will gradually even out over time.
Terms and Conditions May Change
Design Warehouse reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Design Warehouse or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Design Warehouse, with copyright authorship for this collection by Design Warehouse, and protected by international copyright laws.
The trademarks and trade dress of Design Warehouse may not be used in connection with any product or service that is not Design Warehouse’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Design Warehouse. All other trademarks not owned by Design Warehouse or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Design Warehouse or its subsidiaries.
Site Policies, Modification, and Severability
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Design Warehouse. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.